Please accept our apologies for the communication surrounding the Spa Memories Package that you were booked on during your visit. I will be certain to pass along your kind comments. Jtpcopeland, Thank you for taking the opportunity to provide feedback on your recent visit to Palmetto Bluff! We sincerely value our repeat guests and I was glad to hear that you had such a wonderful experience with Ken at Spa Montage and Taylor at Guest Reception. Best Regards, Gareth Brown Director of Rooms (843) 706-6544 Direct We look forward to having you back at Palmetto Bluff in the near future. Please reach out to me at the number below so that we may discuss in more detail whenever convenient for you. The team and I understand that Palmetto Bluff is a very special location and much thought and consideration has been taken to ensure that it keeps that unique charm. Throughout our growth these past few months, we have been very receptive to comments and suggestions from our longtime guests such as yourself and I would welcome the chance to connect. We appreciate having you as one of our many loyal guests over these past years, and while we have undergone a number of changes intended to enhance the experience at Palmetto Bluff even more, I apologize if we fell short of your expectations on this recent visit. I have left you a private message as well in hopes of speaking with you in person. Linda K, Greetings from Palmetto Bluff and thank you for taking the opportunity to provide us with feedback on your visit through TripAdvisor and your guest survey. Hilton Grand Vacations Club on the Las Vegas Strip.Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near University of South Carolina Union.Hotels near Bluffton United Methodist Church.Hotels near Bluffton Arts and Seafood Festival.Hotels near Palmeto Oaks Sculpture Garden.Hotels near May River Golf Club at Palmetto Bluff.InterContinental (IHG) Hotels in Bluffton. Thank you again for being our guest and we look forward to having you back to the resort in the near future. Please contact me at the number below so that we may further discuss at your convenience. I have left you a private voicemail and we have amended your final bill to reflect the credit. It is correct that the package is set up for it to be a daily $200 credit rather than an accruing credit, however our intention is that guests booking this package have an opportunity to utilize their full credit and this should have been accommodated for you.
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